Tenant Frequently Asked Questions

Please be sure to take a look at our Frequently Asked Questions below and let us know if we can answer any additional questions by emailing us at info@cornerstonehawaii.com.

We are well-versed in the leasing and property management industry on Oahu, and make many efforts to keep our staff fully educated. We follow all local, state, federal Fair Housing laws and legislation.

Q: What are the Cornerstone Properties office hours?+

A: Address:
99-122 Hapuku Street
Aiea, HI 96701

Office Hours:
Monday through Friday from 8:30am – 4:30pm (Except for Holidays)

You can call our office at (808) 484-1211 or fax us at (808) 485-1184 and speak with a representative or leave a message outside of these hours.
Q: Who do I contact if I have a maintenance request?+
A: Please go to the Tenant's drop-down menu and select Submit Maintenance Request and fill out the form. We will receive it by the next business day.

If you would like to request any repairs, please follow the instructions below:

1) – PLACING REQUESTS THROUGH YOUR APP:
1. Tap on the wrench looking icon.
2. Tap on the plus (+) sign.
3. Tap “Maintenance Request.”
4. Select the icon that best matches your issue (EXAMPLE: If you have a running toilet you would select “Plumbing.”).
*If you are unsure which to select for the issue at hand, please just select “General.”
1. Follow remaining prompts and add photos.
2. Tap “Submit.”
2) – PLACING REQUESTS THROUGH YOUR TENANT PORTAL:
1. Log in to your tenant portal by clicking on this link:
https://cornerstoneproperties1.managebuilding.com/Resident/portal/login

*NOTE: you may access your portal by vising our website at www.cornerstonehawaii.com. Click on the “Tenant” tab and scroll down to select “Tenant Portal.”
1. Click on “CREATE REQUEST.”
2. Select “SUBMIT MAINTENANCE REQUEST.”
3. Fill out the information boxes.
4. Click the “SUBMIT REQUEST” button.
Once we receive a request, a vendor will be assigned to it, and they will contact you directly to schedule an appointment. If you do not hear from a vendor within 3-5 business days of your request, please call and report to us that you have not been contacted. We will then follow-up with the vendor and find out what is causing the delay for your maintenance request.
Q: When is my rent due?+

A: Rent is due on the 1st of the month, and will be considered late after 4:30pm of the 3rd
Q: Where do I go to pay rent?+

Rent is due on the 1st of each month, and should be paid through your tenant portal / Resident Center app.

If you pay by personal check, cashier’s check or money order made out to Cornerstone Properties, a $10.00 processing fee will be added to your total rental amount. Please keep in mind that if your payment bounces, you will be charged an NSF fee (please ask us for the current charge). You will be charged an 8% late fee if your rent is received after 4:30PM on the 3rd of the month.
Q: How do I request to have pets?+

A: We require all requests to be in writing. Email your Property Manager or their assistant your request for a pet and describe the type of pet you are planning to get. We will then review your request with the owner and accept or decline your request in writing. An additional screening for your pet may be required before acceptance or denial.
Q: Can I break my lease?+
A: You must put your request to break your lease in writing either by mail or email. Normally, we do not allow tenants to break a fixed lease. However, we will allow you to break the lease with the following conditions:
1. You cooperate fully with us in finding a new tenant. This includes allowing us to show the property with no hassles with proper notification and keeping the interior tidy and clean. (Unless procedures have changed – please check with us for current procedures).
2. You must pay for any advertising costs involved in re-renting the property. We will start advertising when we receive the signed break lease letter and payment (Please check with us on the current advertising cost and acceptable payment methods). We do not start advertising until we receive payment.
3. You must pay the rental commission for re-renting the property (Please check with us on the current re-renting commission rate).
4. You must pay for any lost rent. This includes vacancy. For example, if your last day is March 3, and the new tenants move in March 14, then you must pay for those 10 days. This also includes if we have to rent the unit out for less than what we are currently collecting from you.
5. You must remain current with your rent, even if you move out. However, if we re-rent the unit, say on the 20th of the month, we will prorate your rent and give you a refund. You cannot use your security deposit for your last month's rent.
Q: Do you honor the Military Clause?+

Yes we do. It is part of the Hawaii Standard Lease. According to our lease page 4, section H: If TENANT receives military orders after execution of this Rental Agreement that require (i) TENANT’S change of permanent station (PCS) from a location on an island within Hawaii to any location off-island or outside Hawaii, or (ii) TENANT to deploy with a military unit or as an individual in support of a military operation for a period of not less than ninety (90) days, TENANT may end TENANT’S obligations under this Rental Agreement. To terminate this Rental Agreement, said military TENANT must deliver by hand, private business carrier, or mail with return receipt requested, written notice with a copy of the official orders to the LANDLORD. Oral notice is not sufficient. In the case of a fixed-term or a month-to-month term requiring monthly rents, the earliest termination date is thirty (30) days after the first date on which the next rental payment is due, following proper notification of termination of the Rental Agreement. For example, if rents are due on the first day of every month, and TENANT properly notifies LANDLORD on July 20th that TENANT wishes to terminate the Rental Agreement, the earliest termination date is September 1st (thirty (30) days after August 1st when the next rental payment was due after notice). In the case of all other term of lease, the termination of the Rental Agreement is effective on the last day of the month following the month in which proper notice is delivered to LANDLORD. The parties should refer to the Service Members Civil Relief Act for further guidance.